Refund Policy

 

🧾 Refund Policy

Effective Date:10/10/2025
Company Name: kishori ju traders
Website: futuretechsoft.net

we strive to provide reliable and high-quality IT and home computer support services, including Wi-Fi setup, printer troubleshooting, software assistance, and general tech support. Your satisfaction is important to us. This policy outlines our approach to refunds and service credits.

1. Service Guarantee

We are committed to resolving your issue as described in the service plan you purchase (e.g., single incident, monthly, or yearly support).
If our technician is unable to resolve the issue due to factors within our control, you may be eligible for a partial or full refund as outlined below.

2. Eligibility for Refund

A refund may be approved under the following conditions:

  • The problem for which you requested support was not resolved and cannot be reasonably fixed remotely.

  • You have contacted us within 7 days of the service date to request a refund.

  • The issue was accurately described at the time of service booking.

  • The customer has followed all reasonable technical instructions provided by our technician.

3. Non-Refundable Situations

Refunds will not be issued if:

  • The issue is outside the scope of the service purchased (e.g., hardware damage, ISP/network outages).

  • The issue reoccurs due to user error, malware, or third-party interference after successful service completion.

  • You have an active subscription and have used part of the services within the billing cycle.

  • Services were completed successfully and verified by the customer.

  • Refund is requested after 7 days from the date of service delivery.

4. Subscription & Plan Refunds

  • Single Incident Plans: 100% refund if the issue is not resolved.

  • Monthly Plans: Refunds are prorated based on unused days, minus any completed service sessions.

  • Yearly Plans: Refunds are available within 30 days of purchase if no support service has been used.

5. Process for Requesting a Refund

To request a refund:

  1. Email us at Support@futuretechsoft.net with your service reference number.

  2. Provide details of the issue and the reason for refund.

  3. Our team will review your case within 3–5 business days.

  4. Approved refunds will be processed to your original payment method within 7–10 business days.

6. Contact Information

For questions or refund requests, please contact:
📧 Email: Support@futuretechsoft.net
📞 Phone: 1-855-394-0444
🌐 Website: futuretechsoft.net

7. Changes to This Policy

We reserve the right to update this Refund Policy at any time. Any changes will be posted on our website with the updated “Effective Date.”